When you purchase an item that is materially different from how it was marketed and represented, you may have a false advertising or breach of warranty claim under Florida law. There are important steps to take if you find yourself in this frustrating situation as a consumer. A Florida attorney can help you take each action so you know exactly what to do.
Gather Evidence
Carefully examine the product and keep it in its condition when purchased. Take photos and videos showing the issues and save all packaging and manuals. Also, gather any sales receipts, warranty info, online listings, ads, emails, and other evidence. You will want to prove as much as possible so the company cannot come back with any counterclaim.
Research Applicable Laws
Florida’s Deceptive and Unfair Trade Practices Act prohibits false, misleading, or deceptive advertising of products and services. You may also have claims under breach of express warranty or implied warranties of fitness and merchantability laws if the product did not match reasonable expectations.
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